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Optimising websites for over 10 years
The UK Agency for the Global Conversion Alliance
Proven Methodology & Approach to CRO and UX

Conversion Rate Optimisation Programme

The majority of digital savvy businesses have marketing strategies in place aimed at driving good traffic to their website. Many of those businesses optimise their acquisition campaigns to ensure they get the most out of their spend, but only a minority have started optimising their website and customer journeys to improve the conversion rate once potential customers arrive on site.

We’re a full service optimisation agency so you won’t need to rely on internal resources or other agencies to start an optimisation programme with us. We’ve worked with senior stakeholders at a range of businesses to present the business case of optimisation, and with such measurable and impactful results it’s easy to see why optimisation has played such a critical part for those businesses leading the way in the marketplace.

CRO Increasing your profit INCREASING YOUR PROFIT
We take a holistic view to improving a range of metrics which all ultimately focus on delivering profit and growth for your business. With A/B tests, it allows you to see directly how much a single test has impacted your bottom line, meaning it’s easy to get buy-in internally as well as delivering monetary results for your business.

541% ROI from CRORETURN ON INVESTMENT
Our work delivers 541% ROI on average. There are additional benefits too; one example being it will reduce the cost of acquisition and generates more customers without you needing to increase your advertising spend.
On top of this, optimisation improvements have a compound effect, making the results of any initial tests grow as further improvements are made.

Gaining competitive advantage from CROCOMPETITIVE ADVANTAGE
The majority of businesses are still wasting budget and resources by commissioning website redesign projects and on-going site tweaks. Research shows that up to 15% of IT projects are abandoned and at least 50% of a programmer’s time during the project is spent doing rework that is avoidable.*  Instead, testing and optimisation can be used to redesign your website based solely on impactful, revenue driving changes that are proven to work, before they’re put into development.

Our approach allows you to take market share whilst helping you to innovate your product and marketing through constant testing and learning about your customers. You’ll be generating profit as the optimisation programme runs, meaning you can then re-invest more into other channels to drive significant growth.

PRWD Six Step Optimisation Method

PRWD Six Step Optimisation Method

 

We developed our own method for running conversion optimisation programmes through years of experience working with multichannel retailers. Our approach works through six core areas of focus and the tactics proposed in each core area are tailored specifically to the goals for your project.

We also run optimisation programmes across devices, online/offline touch points and international sites.

This fine-tuned process ensures we deliver the greatest return on your investment. One of the ways we do this is by calling on our 10 years in user experience and research by conducting customer research in all of our projects. Unlike other CRO processes this gives us real insight into your customers.

Combine this with the latest insight tools to triangulate our findings, it allows us to find the highest potential improvements to generate the greatest ROI. This is shown by the high success rate of our tests and the impact this delivers to businesses who choose to work with us.

What is it like working with PRWD?

Our Method In More Detail 

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Gather Insight

 

 

Segmenting your data, we build a picture of the user journey and where the potential issues holding back conversion are.  We harness all your internal insights and customer understanding to feed into our user research and expert evaluation activities, ensuring we are getting a 360 degree view of your business and optimisation opportunities.

We use a range of research methods depending on the situation, specifically moderated user lab testing, prototype user testing and remote user testing.

Whilst using existing and commissioned research to gain insights and understanding, two of our expert team will also conduct a Conversion Evaluation Audit which identifies the strengths and weaknesses of the current online experience.

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Develop Hypotheses

 

 

Triangulating the research and data allows us to develop the strongest set of hypotheses to test. We prioritise this list to ensure we develop those with the highest return and lowest resource and run both quick win test cycles as well as innovative test cycles. 

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Design Concepts

 

 

Once the hypothesis is formulated we use a series of creative techniques to design solutions.

There are a huge range of opportunities on sites and testing can include design, copy, personalisation, contextualisation (e.g. situational or trend related), or incorporating a consumer psychology or neuromarketing technique.

We use collaborative ideation and sketching sessions to create solutions based on years of usability expertise, best practice knowledge and hundreds of previous tests to produce wireframes, prototypes  and visual designs to put into testing.

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Configure testing

 

 

For every test we create a test plan using intelligent experiment design, as well as documenting the test to form part of a library of insights. We design and code each test within the testing tool and Q&A to ensure the test will be valid and bug free.

We can maintain winning versions within the testing tool so that you can reap the benefits of any uplift while the winning solution is implemented.

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Analyse Results

 

While the headline results might be where most people stop in the testing cycle, it is imperative to look at the full picture. Of course it’s always great to get a big headline conversion lift but there’s a lot more that can be learnt by looking at secondary conversion metrics.

Analysing custom segments for each of the test variations also allows us to review the impact on user type (new vs returning, traffic sources, average order value, products viewed and bought, etc.)

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Identify Learnings

 

Our test plans form part of an internal insight library which can be utilised throughout your business. When shared, these test results and proven or disproven hypotheses can lead to partially validated learnings about your customers which can be applied to other marketing and digital channels.

We also provide monthly dashboards in an easy to share format, as well as delivering in-house workshops for the wider business to help share the work you’re doing.

WHY USE THIS SERVICE?

IS THIS SERVICE SUITABLE FOR YOUR BUSINESS?

 *http://www.usability.gov/what-and-why/benefits-of-ucd.html

 

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Paul worked with us to help us identify and prioritise usability issues with the customer journey on a new multichannel project. This was made more complicated as we were working from flat designs but even from our first conversations, we could see that Paul was going to be able to deliver invaluable advice on not only where we needed to make changes but where best practice was already in place.

The findings in the report have enabled us to make more informed decisions on where we thought changes were required and help raise the profile of these at an executive level.

Testimonial Michael Wood - Head of Web, Monsoon Accessorize

Call our team to discuss the impact our CRO programme can deliver for you

 

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