TicketSense

TicketSense are a Manchester-based outfit who are changing the way customers can buy tickets to gigs and concerts. TicketSense is aimed at independent venues and promoters who want to promote and sell tickets directly to customers’ mobile phones.

Customers can request, pay for and receive their tickets as a barcode directly to their mobile phone, saving them time going online. The company, based at Peter’s House, was set up by accountant Rhys Davies and Kevin Hankinson in August 2008 and was followed by 18 months of development, creating a basic ticketing service piloted to a limited group of customers in February 2010.

The company, whose clients include Band On The Wall, officially launched at IntheCity, a music event for upcoming bands held in the Northern Quarter of Manchester. Rhys said: "The market for mobile space and mobile commerce is a rapidly-expanding area and there’s a lot of space in there for new, young companies to come in and make a mark.

"For us, the idea that you can buy tickets on your mobile was a no-brainer.

"That’s something that was definitely going to happen and we thought we might as well be the ones to make it happen."

Where PRWD Are Involved 

At the end of 2010 we were delighted to be approached by TicketSense to start working with their development team to develop and refine the user experience and user interface for their web application, which is an integral part of the solution for organisers and promoters.

 

TicketSense are a mobile ticketing service which allows organisers and promoters to sell tickets directly to their customers’ mobile phones through a simple self-service web platform.

ticketsense.co.uk

Our Services

Usability Consultancy

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  • Services Provided

    Usability and User Testing

    "I have been very impressed with the user testing service PRWD have provided, from initiation through to delivery.

    The insights that we gained from the users have been valuable, but what made the project a particular success was what Paul brought to the table. Without his considerable experience we would never have created the right scenarios for the users, or indeed have been able to glean the right information from the videos.

    The report that Paul created was impressive from cover to cover, allowing me to create a long list of improvements to action. The meetings with Paul felt like a real collaboration, with him drawing on my knowledge of our site and users, mixing with his considerable industry experience. I would not hesitate to recommend PRWD to anyone who is serious about improving the usability of their website."

    Stuart McMillan, E-commerce Operations Manger at AllSaints

  • "I became aware PRWD and was immediately impressed with the level of expertise and reference able collateral on show on their website.

    It was a no brainer for me; being local was also a major plus point as there is clearly a lack of expertise in this field north of London. Paul proved invaluable on the day as he led us through ‘idea after idea’ in which we could improve our services to our clients. His knowledge of the subject was clear for all to see and his approach to training very professional.”

    Taz Ali, Creative Services Manager at Hitachi Consulting

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