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Hyde Group

Hyde Housing Group is one of the UK’s largest housing associations, managing over 43,000 properties, principally located across the South of England. Hyde employs over 1,600 staff, based at their Head Office in London and at branch offices in a wide variety of locations. Hyde also coordinates with local and national government agencies.

Hyde’s intranet system, Hydewide, provides vitally important information to staff members and helps to keep staff across the group in touch with each other and with the latest developments. Prior to PRWD’s involvement, the intranet had grown organically with no user testing or usability analysis.

What We Did

We carried out extensive user research, using the following methods: -

  • Interviews and user testing, with employees from across the group
  • In-depth questionnaire sent out to all employees
  • Expert evaluation of Hydewide

View more details of the project by viewing the case study on the right hand side

PRWD have delivered exactly what was required of the project and done so in an extremely efficient way.

The information gained from respondents, both qualitative and quantitative, helped to reinforce the need for change and gave a clear direction for travel.

The reporting enabled us to highlight quick wins together with a vision for longer term improvements.

The feedback from the people who were involved in the analysis was extremely positive. They all felt that Paul and Rob were approachable and really understood their needs. The resulting report was presented to the senior managers and the recommendations approved.  

It was a pleasure working with PRWD and I would highly recommend them to add value and deliver real results.

David Boardman, Communications Director

PRWD's professionalism and knowledge has made this project a pleasure to undertake and I am confident that the resulting information will prove invaluable to the development of our intranet.

Thank you.

Ruth Appiah, Communication Manager

The Hyde Group is a responsible social business with strong local links. They are committed to providing homes people can afford in areas they want to live in.

They are based throughout London, the South East and the East Midlands. They have properties in city centres and rural locations – from the heart of the capital to the heart of England.

www.hyde-housing.co.uk

Our Services

Usability and User Testing
Usability Consultancy
Usability Evaluations

Case Studies

Intranet Diagnostic for the Hyde Group

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