“Exit, Voice and Loyalty” is a book, written in 1970 by economist Albert O. Hirschmann. The book attempts to explain two possible responses that individuals (customers, voters and so forth) can make to a service that they find unsatisfactory - ‘exit’ and ‘voice’. ‘Exit‘ is when, for example, a customer decides to stop [...]
Usability
Tips for User Testing and User Research
11th February 20105 Tips When Conducting User Research
18th January 2010Technology
Features: a better way to package stuff in Drupal
On Friday 19th of February, I gave a presentation to the North West Drupal User Group on the Features module for Drupal.
The Features module was created by Development Seed, and provides a powerful mechanism for packaging certain changes to a Drupal-based site that normally only exist in the database. By moving the locus of change [...]
Magento e-commerce services from PRWD
25th August 2009New Magento module: automatic shipping calculation
6th June 2009Real-time web for retailers
12th May 2009News
Isabella Oliver Case Study - Advanced Google Analytics Training
PRWD have provided Advanced Google Analytics training to Isabella Oliver, home to two essential women’s wear collections; Isabella Oliver Maternity and Isabella Oliver 365. Take a look at the full case study with comments from attendees
